Privacy Policy

Last Updated December 6, 2023

Pliable, Inc. (“Pliable,” “we,” or “us”) respects your privacy and is committed to being transparent about our privacy practices. This Privacy Policy describes the types of information we may collect from you when you visit our website at https://www.pliable.co/ or any subdomains thereof (the “Site”), or visit or use our associated applications, content, or functionality offered on or through the foregoing, including, without limitation, Pliable’s online platform and related suite of web-based data processing tools (collectively, the “Pliable Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.

This Privacy Policy applies to information we collect on the Site, in email, text, or other electronic messages between you and the Pliable Platform, and through your access to or use of the Pliable Platform. Except as otherwise expressly set forth herein, it does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, nor to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site or the Pliable Platform.

Please read this Privacy Policy carefully before you start to use the Site or the Pliable Platform to understand our policies and practices regarding how we treat your information. By accessing or using the Site or the Pliable Platform in any manner, you accept and agree to be bound by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Site or the Pliable Platform for any purpose.

This Privacy Policy may change from time to time (see Updates to Our Privacy Policy, below). Your continued use of the Site or the Pliable Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Privacy of Children

The Site and the Pliable Platform are not intended for or directed to children. No one under age 16 may provide any information to or on the Site or the Pliable Platform. We do not knowingly collect or solicit personal information from children under age 16. If you are younger than 16 years of age, do not use or provide any information on the Site or through the Pliable Platform or any of its features, register on, or make purchases through, or use any of the interactive features of the Site or the Pliable Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name, user name, or any other identifier you may use. If we learn we have collected or received personal information from a child under age 16, we will delete that information. If you believe we might have any information from a child younger than 16 years of age, please contact us at legal@pliable.co.

Information We Collect

When you access the Site or use the Pliable Platform, we collect certain information about you. This may include information by which you may be personally identified, such as your name, email address, and mailing address, as well as information that is about you but may not specifically identify you, such as the company for which you work and information about your internet connection, the device you use to access the Site or Pliable Platform, and usage details, IP addresses, and other information collected through certain tracking technologies (collectively “personal information”).

Information You Provide Us

We collect personal information from various sources, such as directly from you when you access or use the Site or the Pliable Platform. This may include:

information that you provide by filling in forms on the Site or through the Pliable Platform. This includes information provided at the time of registering to use the Site, subscribing to the Pliable Platform, or requesting further information or services.
information that you provide when you enter a contest or promotion sponsored by us, or when you report a problem with the Site or the Pliable Platform.
information that you provide when seeking customer or technical support.
records and copies of your correspondence (including email addresses), if you contact us.
information you provide when you use the chat function to contact us through the Site or the Pliable Platform.
your responses to surveys that we might ask you to complete for research purposes.
details of transactions you carry out through the Site or the Pliable Platform, including your purchase of any Pliable Platform subscription. If you purchase a Pliable Platform subscription or otherwise purchase access to Pliable Platform offerings, you may be required to provide financial information at the time you place the order through the Site.

Information We Collect by Automatic Means

When you navigate through and interact with the Site or the Pliable Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

information about the devices you use to access the Site and/or the Pliable Platform (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of use of the Site and/or the Pliable Platform (including whether you are a repeat or first time user);
information on actions taken when using the Site and/or the Pliable Platform (such as key strokes, page views and website navigation patterns); and
certain geolocational information.

In addition, we may use third-party web analytics services to help us understand your use of the Site and the popularity of certain content so we can improve your experience. For more information on our use of third-party analytics services, see Third Party Providers below.

Information we collect automatically may be statistical data that does not include personal information. We may maintain or associate any such statistical data with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up user experience, and improve and personalize the Site and/or the Pliable Platform, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.

Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on your smartphone or on the hard drive of your computer, as applicable. Portions of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). For information on our use of cookies and how you can opt out, see Your Choices, below.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site and/or the Pliable Platform are served by third parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site or the Pliable Platform. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.

How We Use the Information We Collect

We may use information we obtain about you, or that you provide to us:

to provide you with our services;
to process orders you place and to complete transactions you initiate through the Site;
to provide you with information or materials you request;
to respond to your questions and comments and provide customer or technical support;
to communicate with you about our products, services, offers, and promotions;
to operate, evaluate, and improve our business and the products and services we offer;
to analyze trends and statistics regarding use of the Site and the Pliable Platform and activities supported by the same;
to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
to enforce our Terms of Service and other agreements;
to comply with applicable legal requirements and industry standards; and
for any other purpose for which you provide your consent.

We may also use your information to contact you about, or display advertising with respect to, our goods and services or those of third parties, including (without limitation) through providing you with Pliable newsletters and other publications. If you do not want us to use your information in this way, please email contact@pliable.co or follow the instructions for unsubscribing in the applicable marketing correspondence. For more information, see Your Choices, below.

We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How We Share Your Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.

We may disclose personal information that we collect or you provide (as described in this Privacy Policy):

to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business (see Third Party Providers, below);
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Service and other agreements;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pliable, users of the Site or the Pliable Platform, and/or others;
for any other purpose which is incidental to the normal use of the Site and/or the Pliable Platform; and
for any other purpose for which you provide your consent.

We may also disclose personal information to third parties to market their products or services to you if you have not opted out of these disclosures. For more information, including on your rights to opt out of sharing your personal information with third parties for marketing purposes, see Your Choices, below.

We also reserve the right to transfer your personal and other information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.

Third Party Providers

Without limiting the foregoing, we may also employ or otherwise utilize third party companies and individuals to facilitate our Site and our provision of the Pliable Platform, and to process data, perform Site-related services, or to assist us in analyzing how the Pliable Platform is used (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers, but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their websites or services.

Third Party Providers may include, but are not limited to, the following:

Analytics. We may use Third Party Providers to monitor and analyze the use of our Site.

Google Analytics. Google Analytics is an independent web analytics service offered by Google that tracks and reports application traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy.

You may opt out of the aggregation and analysis of data collected about you on our Site by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Site.
Hubspot. Hubspot may be used to track and analyze traffic to and from the Site, to communicate with current and prospective users, and to generate potential leads. You can learn about Hubspot’s privacy practices at https://legal.hubspot.com/privacy-policy. For information on how you may opt out of tracking by Hubspot, please visit https://knowledge.hubspot.com/reports/customize-your-cookie-tracking-settings-and-privacy-policy-alert.
Omni Analytics. Omni Analytics may be used to help track and analyze usage data with respect to the Site. You can learn about Omni Analytics’ privacy practices at https://omni.co/privacy.

Other Service Providers. We also use Third Party Providers for marketing, technical, operational, payment processing, and other services, including as follows:

FiveTran. We may use FiveTran to facilitate the movement of data in connection with our operation of the Pliable Platform. You can learn about FiveTran’s privacy practices at https://www.fivetran.com/legal/privacy.
Frontegg. Frontegg may be used to manage user experiences with respect to the Pliable Platform. You can learn about Frontegg’s privacy practices at https://frontegg.com/privacy-policy.
Stripe. Stripe may be used to process payments when you make a purchase through the Site or the Pliable Platform. You can learn about Stripe’s privacy practices at https://stripe.com/privacy.
Intercom. We may use Intercom to communicate with users regarding the Pliable Platform and to provide support. You can learn about Intercom’s privacy practices at https://www.intercom.com/legal/privacy.
Segment. We may use Segment to collect and manage data relating to Pliable Platform users. You can learn about Segment’s privacy practices at https://segment.com/legal/privacy/.
Amazon S3. We may use Amazon S3 to store data in connection with our operation of the Pliable Platform. You can learn about Amazon’s privacy practices at https://aws.amazon.com/privacy/.
Slack. We may use Slack to communicate with beta users that we have invited to access our Slack channel. You can learn about Slack’s privacy practices at https://slack.com/trust/privacy/privacy-policy.
LinkedIn. We may send data to LinkedIn about actions you take on the Site or through the Pliable Platform after you interact with a LinkedIn ad. If you choose to submit your contact information to us through a LinkedIn form, we may use this information to contact you directly about Pliable products and services. You can learn about managing your LinkedIn ad preferences by visiting https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en.
Squarespace. We may use Squarespace to develop and host the Site and/or the Pliable Platform. You can learn about Squarespace’s privacy practices at https://www.squarespace.com/privacy.
WordPress. We may use WordPress to develop and host the Site and/or the Pliable Platform. You can learn about WordPress’ privacy practices at https://wordpress.org/about/privacy/.

Security

Pliable takes protecting your information seriously, and has implemented reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Pliable Platform or certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of information is at your own risk.

Information and Data Transfers

The Pliable Platform is administered by Pliable in the United States. When we obtain information about you through your access to or use of the Site or the Pliable Platform or when you input or import information to the Pliable Platform from somewhere other than the United States, we may transfer, process, and store such information in the United States. If you access the Site and/or the Pliable Platform from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws. If you are a non-United States resident and provide us with your personal information, or if you use the Pliable Platform, you consent to the transfer to and processing of such information in the United States, which may have data protection laws less stringent than those in the country in which you reside.

Your Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and the Pliable Platform may then be inaccessible or not function properly.

Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to contact@pliable.co. Some third party services may also permit opt-out through the settings of the relevant third-party platform.

Emails. Pliable may send service updates, service notifications, promotional information (including, without limitation, Pliable newsletters) and other communications to you via email. Promotional email communications will contain instructions describing how you can opt out of receiving future promotional emails from us. You may also email us at contact@pliable.co to be removed from our mailing list. If you opt out of promotional emails, you may continue to receive non-promotional, transactional emails from us.

Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email with your request to contact@pliable.co.

Limiting Provided Information. You can choose not to provide us with certain information. If you decline to provide certain information, however please note that some features of the Site and/or the Pliable Platform may then be inaccessible.

“Do Not Track” Requests

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. The Site is not currently set up to respond to those signals.

Third Party Applications and Websites

The Site and/or the Pliable Platform may contain links enabling the electronic transfer of data from third-party applications to the Site or the Pliable Platform, as well as links to third-party websites. Pliable is not responsible for the privacy practices or content of these applications or websites, and linking to an application or website does not constitute endorsement by us of that application or website. You should review the privacy policy and terms and conditions of any such third-party application or website prior to using or providing information to the same.

Accessing and Correcting Your Information

You may send us an email at contact@pliable.co to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

California Residents. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by email at contact@pliable.co or write to us at the mailing address set forth at the end of this Policy.

Colorado, Connecticut, Virginia, and Utah Residents. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm whether we process their personal information; (ii) access and delete certain personal information; (iii) data portability; and (iv) opt-out of personal data processing for targeted advertising and sales. Additionally, Colorado, Connecticut, and Virginia also provide their state residents with rights to: (v) correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and (vi) opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please submit your request in writing to us by email at contact@pliable.co or write to us at the mailing address set forth at the end of this Policy.

Nevada Residents. Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request in writing to us by email at contact@pliable.co or to the mailing address set forth at the end of this Policy. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Your European and UK Privacy Rights

If you are a resident of the European Union or the UK, you are entitled to certain information and have certain rights under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) or the UK GDPR adopted post-Brexit (also referred to herein for convenience as simply the “GDPR”). Those rights include:

the right of access to your information.
the right to rectify your information if it is incorrect or incomplete.
the right to have your information erased (“right to be forgotten”) if certain grounds are met.
the right to withdraw your consent to our processing of your information at any time (if our processing is based on consent).
the right to object to our processing of your information (if processing is based on legitimate interests).
the right to object to our processing of your information for direct marketing purposes.
the right to receive your information from us in a structured, commonly used and machine-readable format, and the right to transmit your information to another controller without hindrance from us (“data portability”).

If you are located in the European Union or the UK and you are or have been a user of our services (including the Site and/or the Pliable Platform), we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union, we will never share your information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.

You may contact us at contact@pliable.co to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances, we may charge a reasonable fee for access to your information.

Furthermore, if you believe that our processing of your information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.

For purposes of the GDPR, we are a “controller” and you are a “data subject.”

Updates to Our Privacy Policy

Pliable reserves the right to change this Privacy Policy at any time. If we make a material change to this Privacy Policy, we will communicate these changes to you either via email (if we have your email address) or by posting a notification on the Site. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

If you have any questions about this Privacy Policy or our information practices, please email us at contact@pliable.co or write to us at:

Pliable, Inc.
1700 Montgomery Street, Suite 108

San Francisco, CA 94111

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Last Updated December 6, 2023